About The Position

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier. This is a part-time opening for a Patient Service Representative for our Tesson Ferry Pediatrics office located at 13303 Tesson Ferry. The position is scheduled for three (3) days per week, Monday through Friday, 7:30 a.m. - 5:00 p.m. Specific workdays will vary from week to week based on business needs, so flexibility is required. One Saturday morning from 7:30 a.m. - 12:00 p.m. will be required approximately 1 - 2 times a month. There are no nights or holidays. This is an outpatient clinical practice position and is not benefit eligible.

Requirements

  • 1 or more years of experience working with the public, preferably in a healthcare setting.
  • Knowledge of medical terminology
  • Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
  • PC/Windows proficiency.
  • Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

Nice To Haves

  • The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.
  • Formal training which will probably be indicated by a high school diploma or equivalent.
  • Medical coding familiarity.
  • Willingness to assign high priority to patient comfort and satisfaction.

Responsibilities

  • Perform patient check-in/out
  • Schedule patient appointments
  • Collect co-payments
  • Verify insurance
  • Register patients/update patient demographics
  • Answer the telephone
  • Balance monies at day end
  • May be required to enter physician-related charges into the computer
  • May be required to bill hospital/nursing home charges

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term Disability
  • Health Savings Account/Flexible Spending Account
  • Fraud Protection
  • Legal
  • Pet
  • Generous PTO policy
  • 9 paid holidays
  • 401k match
  • profit sharing
  • Tuition reimbursement
  • Wellness program
  • Opportunities for professional growth and mentorship
  • Emphasis on work-life balance
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