Patient Service Representative Hospital PRN
American Addiction Centers•Charlotte, NC
•Onsite
About The Position
The Patient Service Representative is responsible for registering or pre-registering all scheduled patients for admission, partial hospitalization, and outpatient services. This role involves verifying insurance coverage, obtaining necessary authorizations, and coordinating with patients and scheduling departments to manage appointments. The representative also handles upfront payment collection and updates schedules for any changes.
Requirements
- High School Diploma or GED required
- Accurate spelling and attention to detail required.
- Must be able to key 40 wpm.
- Excellent communication skills and customer services skills required.
Nice To Haves
- Bachelor's Degree preferred.
- Knowledge of patient registration, insurance, and hospital billing preferred.
- Medical terminology knowledge and understanding of third party reimbursement preferred.
Responsibilities
- Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
- Verifies insurance coverage and obtains authorization for all services that require authorization, pre-certification, and/or referral.
- Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
- Requests upfront payment of deposits from responsible party.
- Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
