Sr. Patient Service Representative Fruitland Health Plaza UC

Trinity Health•Fruitland, ID

1d•Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties.

Requirements

Two or more years of experience in a medical office setting preferred
Electronic health record (EHR) experience required
Medical terminology required
Experience with process improvement or lean philosophy preferred
Proficient in the requirements of the Patient Service Representative Job Description
Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions.
Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations
Maintain operations by following policies and procedures and reports needed changes
Acknowledges and greets patients immediately, providing a positive customer service experience
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Handles multiple telephone lines effectively and politely per clinic standards
Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
Ability to process incoming and outgoing referral requests
Files incoming medical reports and correspondence
Receives, processes, and documents referral requests to and from the office

Nice To Haves

Experience in a medical office setting
Experience with process improvement or lean philosophy

Responsibilities

Checking in patients for appointments
Collecting patient co-pays
Answering telephones
Taking accurate messages
Scheduling appointments
Checking insurance eligibility
Utilizing electronic record system to verify and update patient demographic information
Posting and balancing of payments collected
Assisting in mentoring Patient Service Representatives
Assisting the Lead PSR with leadership duties
Registering patients for appointments and completing paperwork
Keeping patient appointments on schedule by notifying provider of patient’s arrival
Collecting, recording, and communicating to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintaining knowledge of different payer practices and deductibles
Assisting patients with all aspects of Financial Assistance Paperwork
Optimizing patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handling multiple telephone lines effectively and politely per clinic standards
Updating patient personal and insurance information, and notifying patients to bring insurance cards, identification, and co-payment to appointment
Processing incoming and outgoing referral requests
Filing incoming medical reports and correspondence
Assembling new patient medical records in accordance with policies and procedures
Receiving, processing, and documenting referral requests to and from the office