Patient Service Representative - Cranberry Twp

Lumexa Imaging•Cranberry Township, PA

23h•Onsite

About The Position

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform. UPMC Touchstone Medical Imaging is coming soon to the suburbs of Pittsburgh in Cranberry Township, Pennsylvania! Our business provides cost-effective, convenient outpatient diagnostic imaging services. A joint venture partnership between UPMC and Touchstone Medical Imaging, the nationwide leader in outpatient imaging, offers comprehensive medical imaging in one location. POSITION SUMMARY: The Patient Representative provides day-to-day administrative support to our outpatient radiology imaging sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.

Requirements

Customer service experience required
1+ years’ medical office experience preferred
Familiarity with outpatient clinical setting and patient registration workflows
Familiarity with medical terminology
High school diploma required
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate

Responsibilities

Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s)
Collects payments and or/establish payment plans at the time of service
Answers, investigates and or/directs patient inquiries or complaints to appropriate parties
Schedules patient appointments and procedures
Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues
Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner
Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency
Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file
Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees
Proactively assists other Patient Representatives and clinic staff with questions or tasks
Other duties as assigned