Patient Service Representative

Rocking Horse Community Health Center•Springfield, OH

30d•Onsite

About The Position

We are seeking a Patient Service Representative to join our team! Rocking Horse Community Health Center (RHCHC) is a Federally Qualified Health Center (FQHC) that provides healthcare services to the Clark and Madison County communities. The organization is looking for an individual to join our Patient Service Representative team. Patient Service Representatives are responsible for providing support for the daily activities of the medical office including filing, appointment scheduling, patient registration and referrals. Proficiency in Spanish and Haitian Creole language in addition to English is a plus. You will enjoy the benefit of a 36-hour work week working with a great team of other business office staff at the Rocking Horse! This opportunity has a generous compensation package. You will be offered Medical, Dental & Vision benefits, Company Paid Life, STD & LTD insurance, and the potential to earn and accrue up to 4 weeks of PTO per year along with 10 paid holidays. RHCHC is located within walking distance of downtown Springfield which offers a wonderful variety of locally owned & operated eateries, bakeries & coffee shops. Springfield is centrally located between Dayton & Columbus which offers a high quality of life, low cost of living in Southwestern Ohio. Clark County has excellent school systems and is home to Clark State College and Wittenberg University. To apply and learn more about our mission driven organization, please visit our website @ www.rockinghorsecenter.org. All inquiries are confidential.

Requirements

High school diploma or (GED) is required.
Willingness to learn necessary types of computer applications including electronic health record system.
Ability to work in a team environment and maintain good working relationships with co-workers and patients.
Ability to work under pressure in a fast-paced environment is required.
High School diploma or general education degree (GED); or one to three months’ related experience and or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence using accurate spelling and grammar.
Ability to effectively present information in one –on –one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several variables in a variety of work situations.
Proficient in general use of Database software and Word processing software and typing ability; and have the ability to learn and proficiently use additional computer programs.
A current driver’s license and an acceptable driving record is required.
An individual who poses a direct threat to the health and safety of himself/herself or others in the workplace will be deemed not qualified for this position.
Must demonstrate an understanding of the role of Federally Qualified Health Centers as a safety net for all Primary Care Medical Home persons without regard for their ability to pay for services; appreciate patient-centered care in a medical home; and be committed to quality, comprehensive services through a team approach (excellent interpersonal communication and organizational skills are also necessary).
Staff is required to understand the privacy policies and procedures. Patient Health Information (PHI) is confidential, only the minimal amount of PHI necessary to accomplish the internal purpose is to be shared or released by staff. Only PHI relevant to job duties may be accessed.
Ability to keep receptive to change and new ideas for improvement of work processes.
Ability to consistently follow instructions, both verbal and written, as well as established policies and procedures.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, feel and talk and hear.
The employee is frequently required to stand and reach with hands and arms.
The employee is occasionally required to walk.
The employee must occasionally lift and or move up to 25-30 pounds.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Excellent interpersonal communication skills, treating all patients and coworkers with respect, courtesy and dignity.
Focus on treating people from all walks of life.

Nice To Haves

Proficiency in Spanish and Haitian Creole language in addition to English is a plus.
Previous experience in a patient care setting and medical terminology is preferred.