Patient Service Representative - Toms River

Deborah Heart and Lung Center • Toms River, NJ

4d • Onsite

About The Position

Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR). Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians. Provides follow-up to unresolved patient questions and for ensuring continuity of care. Reliable transportation required.

Requirements

• Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting
• Computer and EMR experience required
• Knowledge of medical insurance
• Knowledge of medical terminology
• Knowledge of medical office services and routines
• Communicates effectively with customers (physicians, patients, co-workers, insurance representatives)
• Knowledgeable working with EMR systems
• Ability to produce reports as requested

Nice To Haves

• Cardiovascular practice experience
• Two to four years’ experience in a customer service oriented environment a plus
• Associates degree preferred
• Certified Medical Assistant a plus
• Bi-lingual Spanish/English a plus

Responsibilities

• Greeting and assisting patients
• Patient check-in and check-out
• Scheduling of appointments
• Confirming next day appointments
• Verifying patient’s insurance
• Collecting patient copayments
• Securing pre-authorizations
• Entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR)
• Monitoring administrative and clinical inboxes in EMR
• Carrying out requests for medication refills, appointments, testing follow-up, referrals to other physicians
• Providing follow-up to unresolved patient questions
• Ensuring continuity of care

Benefits

• Healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week
• Generous paid time-off
• 401K matching contribution
• Tuition assistance
• Short and long term disability benefits
• Life insurance
• Meal discount
• Dependent care subsidy
• Adoption assistance
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED