Patient Service Representative

HealthFirst Family Care Center Inc.•Laconia, NH

just now

About The Position

HealthFirst Family Care Center is seeking a Patient Service Representative to join its team of mission-minded healthcare professionals. The role serves as a welcoming first point of contact for patients and visitors, providing courteous in-person and telephone assistance while supporting patient registration, scheduling, records, payments, and daily reception operations. The position helps ensure a positive patient experience and maintains confidentiality and the security of protected health information. HealthFirst is a community health center serving 29 rural towns and providing integrated medical and behavioral care regardless of patients’ ability to pay.

Requirements

High school diploma.
Dependable and professional, with strong organization and attention to detail.
Able to provide welcoming, courteous assistance in person and by phone.

Nice To Haves

Two years of medical office experience.

Responsibilities

Greet and assist patients and visitors in person and by phone with professionalism and warmth.
Answer phones within three rings using consistent and courteous telephone etiquette.
Keep reception, waiting, and work areas clean and organized.
Register new patients and update existing demographic information, including scanning insurance cards and verifying eligibility.
Confirm and update patient information at check-in.
Ensure consents are completed annually and HIPAA documentation is up to date.
Notify clinicians of patient arrivals and communicate delays as needed.
Schedule appointments, manage cancellations and waitlists, and follow up on no-shows.
Handle prescription and records pick-ups.
Collect co-pays and discount fees and reconcile the daily cash drawer.
Process interoffice deliveries, faxes, voicemails, and appointment confirmations.
Manage patient charts and records requests.
Maintain provider schedules and verify insurance.
Cross-train in at least one other position within HealthFirst.
Maintain confidentiality and secure protected health information at all times.