Patient Service Representative - Internal Medicine

Summit Health•Newington, CT

5d•Hybrid

About The Position

We are hiring at Starling Physicians! This role involves greeting visitors, patients, and families in a friendly professional manner and directing them appropriately. The Patient Service Representative will maintain an efficient patient flow through the registration process and provide excellent customer service. They will also be responsible for answering the telephone, taking accurate messages, and posting self-pay charges, collecting payments, and reconciling daily payments. Other duties include scanning insurance cards, processing insurance verifications, updating patient information, scheduling appointments, and entering orders for diagnostic tests and procedures. The role also requires working cooperatively with Patient Care Resources and clinical staff for pre-authorizations and completing referrals. Effective communication of problems, concerns, or issues to the Office Supervisor/Manager is also essential. General duties include various clerical tasks such as faxing, photocopying, scanning, filing, and mailings. Flexibility with work schedules and covering for other staff, including at other office locations, is expected. The ability to follow downtime procedures is also required.

Requirements

High School Graduate or GED required.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.

Nice To Haves

Associate Degree preferred.
Heartsaver within 30 days of hire.
Previous PSR experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
Ability to commute to satellite offices as needed.

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.