Patient Service Representative Full Time Days Blount Rehab

East Tennessee Children's Hospital Association•Knoxville, TN

2d•Onsite

About The Position

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. This role involves answering incoming telephone calls, managing mail, retrieving and filing patient charts, registering new patients, verifying subscriber information, and scheduling follow-up appointments. The position requires maintaining a positive and comforting presence, demonstrating respect for all individuals, and upholding patient confidentiality. Additionally, the role involves completing required training and utilizing hospital resources efficiently.

Requirements

High School Diploma/GED
1-2 years in Medical Office setting preferred
Ability to multi-task while presenting a positive and comforting presence with patients and families.
Efficient typing, filing and troubleshooting skills.

Responsibilities

Answers incoming telephone calls in a courteous and helpful manner.
Opens and routes incoming mail in a timely manner.
Retrieves patient charts prior to visit and provides schedule to providers and staff.
Registers new patients and updates patient information in scheduling system.
Verifies and creates subscriber information in computer system.
Copies, files and retrieves medical records as requested.
Places calls to remind parents of appointment date and time.
Schedules follow-up appointments and provides any necessary forms for parents.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Maintains confidentiality of all hospital and patient information at all times.
Handles Patient/Family Complaints in a confidential, timely and professional manner.
Fosters mature professional relationships with fellow employees in a courteous, friendly, manner.
Completes all ETCH and practice required training and CBL requirements.
Willingly accepts any other assignment that may be requested.
Utilizes hospital resources and time respectfully and accountably.
Works as efficiently as possible to ensure best use of time.