Patient Service Representative - Oncology Full-time Days

Northwestern Memorial Healthcare • Warrenville, IL

1d

About The Position

The Patient Service Representative reflects Northwestern Medicine’s mission, vision, and values, adheres to its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role supports the service area by checking patients in and out of appointments and consistently providing exemplary customer service to patients and guests.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Responsibilities

• Greet patients and guests, confirm patient identity, and provide information related to their visit.
• Complete patient check-in and check-out functions as directed.
• Confirm and update patient identification, demographic, and insurance information.
• Complete patient registration as needed.
• Obtain patient consents and authorizations.
• Collect co-payments, past-due balances, and point-of-service payments.
• Post payments, process billing information, and perform end-of-day cash drawer closing.
• Keep the waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary.
• For Patient Service Representatives in Immediate Care Clinics, float to other Immediate Care Clinics or departments.
• Perform other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED