Patient Service Representative (PSR) - Clinic
About The Position
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. You will also ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information, and uphold standards of the practice and of the medical group for accurate and timely medical records. This role involves cross-training for five desks, with the expectation to cover any desk as needed, including check-in & check-out, scheduling for primary care & specialty departments, starting FMLA/disability forms, service recovery, and verifying demographics & insurance eligibility. Nearly 12 departments are covered by this front-end team.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience.
- Experience handling difficult caller/customers/patients.
Responsibilities
- Cross trains five desks.
- Cover any desk as needed.
- Check- in & Check - out.
- Scheduling for Primary car & specialty departments.
- Start FMLA/disability forms.
- Service recovery, verify demographics & insurance eligibility.
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
Benefits
- medical
- dental
- vision
- life
- Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- adoption assistance
- paid parental leave
- Defined contribution retirement plans with employer match
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
