Patient Service Rep - Full-Time - Mercy Frisco Building - Springfield

Mercy•Springfield, MO

1d•Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. As a Patient Service Representative (PSR), you'll serve as the welcoming connection between patients and their care team, helping ensure every visit starts smoothly and positively. If you enjoy working with people, staying organized, and making a difference each day, this could be the perfect opportunity for you. At Mercy, your work matters. You'll be part of a collaborative team focused on making healthcare easier, more accessible, and more compassionate for every patient. We offer a supportive culture, opportunities for growth, and the chance to impact lives every day.

Requirements

High school diploma or equivalent
Strong communication and interpersonal skills
Outstanding customer service and relationship-building abilities
Basic computer proficiency and data entry skills
Excellent attention to detail and organizational skills
Ability to maintain confidentiality and protect patient privacy
Professionalism, adaptability, and composure in a fast-paced environment
Completion of Clinic Core Front Desk Training after hire

Nice To Haves

One year of medical office, healthcare, or customer service experience

Responsibilities

Welcome and assist patients, families, and visitors with warmth and professionalism
Manage patient check-in and check-out processes
Schedule appointments and coordinate front desk workflows
Verify insurance and patient demographic information
Answer phones and respond to patient inquiries
Maintain accurate patient records and documentation
Help create a seamless, positive experience for every patient visit