Patient Service Representative Ambulatory Services

Franciscan Alliance, Inc.

3d•Onsite

About The Position

The Patient Service Representative (PSR) Ambulatory Services is the first point of contact with patients, family members, and caregivers in the practice office. The PSR represents Franciscan through face-to-face, phone, and electronic communication to provide information, direction, and support to internal and external customers. This position collaborates with providers, leadership, and clinical staff to coordinate patient schedules in the occupational Health EMR, urgent care EMR and direct to employer EMR. The PSR demonstrates the ability to compassionately engage in conversation with patients on their responsibilities for copayment, prepayment, and outstanding balances. The PSR will fulfill other customer and administrative duties, such as maintenance of medical records to include scanning in documentation and charge entry. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Enjoy work life balance with consistent day shift schedule and observed holidays off work. Monday -Friday 7:45am-6:15pm, Saturday 7:45am-4:15pm Professional development opportunities. Enhanced benefits package with a pay structure to reward experience and expertise.

Requirements

High School Diploma/GED
Basic Life Support Program (BLS) - American Heart Association

Responsibilities

Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
Work within an electronic medical records system.
Collect patient payments; applies payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.
Additional daily administrative tasks based on practice specialty.