Director Ambulatory Patient Financial Services

UnityPoint Health•West Des Moines, IA

2h•Remote

About The Position

The Director of Ambulatory Patient Financial Services is the operational leader responsible for effectively managing accounts receivable according to UnityPoint Health’s policies, goals and objectives. This includes the billing, collections, and denials resolution of all Ambulatory accounts receivable. The Director is responsible for the day-to-day operations ensuring all departmental policies and procedures are executed timely and effectively. The Director of Ambulatory Patient Financial Services will establish strong relationships across the Revenue Cycle maintain visibility and foster a culture focused on quality, operational improvement and accountability. This position will work closely with other Revenue Cycle Leadership to execute on the strategic direction and achieve established goals and outcomes related to business office metrics while providing an exceptional patient and employee experience. Hours: Monday-Friday, standard business hours Location: Remote - applicants preferably reside in the UPH geography of Iowa, Illinois, or Wisconsin Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

Bachelor’s degree in business, Healthcare Administration, or other similar field required
7 years of related experience in the healthcare revenue cycle or finance
5 years of management experience required
Experience working with Epic
Demonstrates a strong understanding of all payer contracts to ensure accounts are billed appropriately
Strong leadership skills including professionalism, interpersonal skills, ability to communicate and negotiate effectively through written and verbal method with varied audiences

Responsibilities

Responsible for directing and overseeing all Ambulatory accounts receivable management staff to include; AR follow up, claims/billing, cash collections, and denials resolution with the goal of meeting and/or exceeding cash budget, industry and organizational benchmarks while managing cost and efficiency
Develop and implement processes to achieve strategic initiatives, priorities and goals of the Patient Financial Services departments
Ensure the initiatives align with the overall mission and vision of the Revenue Cycle, UnityPoint Health and its affiliates
Drive execution and transformational change with in Patient Financial Services teams to ensure effective, efficient, sustainable, compliant, and leading edge operations to contribute to the financial success of UnityPoint Health
Build and maintain relationships with stakeholders, regions, and team members creating an environment where UnityPoint Health values are continuously exceeded
Oversee new systems, products, and business implementations for Patient Financial Services
Assess organizational strengths and weaknesses to recommend enhanced operational model
Lead standardizing, creating and sustaining a common culture and high performing operation aligned with UnityPoint Health-System Services priorities and serving the needs of our regions and patients
Motivate, facilitate, mentor, and coach team to deliver high quality, cost effective services
Facilitates the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility, and mentoring
Evaluate performance of direct reports and teams. Make recommendations for personnel actions and motivate employees to achieve peak productivity and performance
Ensure metrics, goals, and projects are executed, tracked and accomplished for the department
Develop procedures and policies for the operation of department, process and team members
Develop department budgets for staffing, operations, and capital resources
Manage actual costs to budget and proactively address any unfavorable budget variances
Maintain a strong, collaborative relationship and provide clear communication with all facilities
Direct and monitor processes related to accurate and timely billing submission, handling of denials, and accounts receivable follow-up; within or better than established departmental and industry benchmarks
Keeps the Executive Director of PFS and VP Revenue Cycle informed on the status of significant issues impacting CBO KPIs, efficiency and effectiveness
Establishes and maintains ongoing performance monitoring, liaising with relevant stakeholders in developing priority projects and providing expert advice on best practice processes
Actively monitors operational performance to anticipate and meet the needs of leadership
Maintains revenue cycle KPI’s within established industry and/or UnityPoint Health standards and instills accountability and ownership at the appropriate level
Drive results by ensuring all staff are consistently meeting their productivity and quality targets
Ensure revenue cycle data quality monitoring and related training. Monitors work unit compliance with internal controls and develops remediation plans to address identified control weaknesses
Develop, implement, and monitor appropriate and measurable CBO performance metrics and annual goals along with comparison to industry benchmarks and connect to organizations strategy
Lead billing office leadership by focusing on ongoing revenue cycle improvement and mitigating the risk of revenue leakage
Ensure the organization maintains a high level of integrity through comprehensive understanding of regulatory and accreditation standards including Medicare, Medicaid, and commercial and contracted insurance billing procedures, regulations, and contracts
Contribute to Epic optimization to enhance system performance by creating, maintaining, and enforcing written CBO related policies and procedures
Improve and promote quality and performance improvement. This includes knowledge of best practices, prompt identification and resolution of staff concerns or problems, providing prompt service recovery and soliciting customer feedback to improve care and service
Innovate to solve complex problems within the changing healthcare marketplace