Director of Patient Financial Services

Signature Performance, Inc.

About The Position

Direct Client liaison, as assigned and a multi-functional approach with Senior Director of Revenue Cycle Operations. Participate in the development of revenue cycle and facility business office policies and procedures related. Serve as an internal consultant on revenue cycle management issues. Assists in planning and maintaining a budget. Directly responsible for oversight and successful operations of revenue cycle function by ensuring implementation of industry best practices and managerial competencies of revenue cycle performance. Direct and ensure Key Performance Indicators are appropriately tracked and analyzed for optimal and contracted revenue cycle results. Create programs to ensure optimal reimbursement is received. Oversees and provides process improvements to enhance assigned management team. In partnership with appropriate personnel, develop and implement standardized, revenue cycle training program. Direct quality initiatives, production standards, and compliance activities related to revenue cycle functions. Significant travel is not anticipated. Any travel required will be in accordance with Signature Performance Travel Policies and Procedures. Other related tasks, as assigned.

Requirements

Bachelor's degree or higher preferred, equivalent experience will be accepted.
CRCR, CHRI, or role relevant credentials
A minimum of 10 years of experience in commercial medical claims billing and patient accounting.
A minimum of 10 years of experience with and comprehension of insurance contracts and/or EOBs, and other medical billing methodologies.
A minimum of 3-5 years of management experience in a hospital business office setting includes billing, patient access, and insurance follow-up functions.
Offshore Operations Management experience required.
Operational experience with lid-large healthcare systems required.
3+ years' experience with systems & org types: MediTech, NexGen, Athena
Experience managing a team performing multiple functions.
Experience and thorough comprehension of patient financial services reporting and KPIs used to measure performance.
Medicare and Medicaid billing experience.
Central Business Office (CBO) experience.
General working knowledge of medical coding best practices and proper billing procedures based on procedure coding.
Ability to maintain financial records and prepare routine reports.
Ability to make mathematical calculations quickly and accurately.
Strong analytical skills and ability to communicate analysis to managers and senior leaders.
Personal computer, data entry, spreadsheets and word processing skills required.
Strong interpersonal and team-building abilities.
Strong goal orientation with desire to continuously improve performance.
Ability to work in a self-directed manner.
U.S. Citizenship, naturalized citizenship, or permanent status is required for this position.
All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Responsibilities

Direct Client liaison
Participate in the development of revenue cycle and facility business office policies and procedures related
Serve as an internal consultant on revenue cycle management issues
Assists in planning and maintaining a budget
Directly responsible for oversight and successful operations of revenue cycle function by ensuring implementation of industry best practices and managerial competencies of revenue cycle performance
Direct and ensure Key Performance Indicators are appropriately tracked and analyzed for optimal and contracted revenue cycle results
Create programs to ensure optimal reimbursement is received
Oversees and provides process improvements to enhance assigned management team
Develop and implement standardized, revenue cycle training program
Direct quality initiatives, production standards, and compliance activities related to revenue cycle functions
Other related tasks, as assigned.