Patient Access Representative Ambulatory

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

1d

About The Position

Work Schedule: This is a full time, 1.0 FTE position. Shifts will be scheduled Monday-Friday between the hours of 10:00 AM – 6:30 PM with the potential to expand hours until 8:30 PM. Hours may vary based on the operational hours needs of the department. Be part of something remarkable Bring your excellent customer service skills to the #1 hospital in Wisconsin. We are seeking a Patient Access Representative - Ambulatory to: Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients. Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills. Cover a variety of clinic locations and hours as needed. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Job Description UW Hospital and Clinics benefits

Requirements

• High School Diploma or equivalent Required
• 1 year of experience in a customer service-related field Required

Nice To Haves

• Associate's Degree in Business, Finance. Health Information Management or related field Preferred
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Responsibilities

• Enter and verify demographic and insurance information
• Identify and collect patient financial obligations
• Register or admit patients
• Promote a positive patient and family experience
• Exhibit empathy
• Engage in compassionate collections
• Demonstrate strong communication skills
• Cover a variety of clinic locations and hours as needed

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave and adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees