Patient Access Representative Ambulatory

UW Health • Madison, WI

3d

About The Position

Bring your excellent customer service skills to the #1 hospital in Wisconsin.
We are seeking a Patient Access Representative - Ambulatory to:
Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
Cover a variety of clinic locations and hours as needed.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
Eastpark Medical Center - UW Health’s state-of-the-art ambulatory facility located across from East Madison Hospital on Eastpark Blvd. transforms the patient experience. It is home to many specialties, including women’s complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials.

Requirements

• High School Diploma or equivalent Required
• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Required

Nice To Haves

• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Responsibilities

• Enter and verify demographic and insurance information
• Identify and collect patient financial obligations
• Register or admit patients
• Promote a positive patient and family experience
• Exhibit empathy
• Engage in compassionate collections
• Demonstrate strong communication skills
• Cover a variety of clinic locations and hours as needed

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees