Patient Service Representative- Southern Utah Plastic Surgery

Intermountain Health•St. George, UT

2d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) serves as a first point of connection between Intermountain and patients. The role reflects Intermountain’s values and builds collaborative relationships with patients and fellow caregivers to provide a high level of customer and patient satisfaction. The PSR supports a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information they provide. The position communicates with patients by phone, in person, and secure messaging; documents calls in the electronic medical record; schedules appointments and services; and registers patients by confirming or updating demographic and guarantor information. The PSR obtains insurance and identification documents and required signatures, may verify insurance coordination and authorization information, assists patients with required forms, and processes payments. The role also requires keeping current with responsibilities, updates, communications, and clinic or service-line procedures.

Requirements

At least six months of customer service experience involving interaction with customers.
Demonstrated basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to support a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Communicate courteously and professionally with patients by phone, in person, or via secure messaging, identifying and resolving needs related to patient intake and care.
Accurately and completely document phone calls in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, or updating required patient and guarantor demographic information, and follow patient identification procedures.
Obtain copies of insurance cards and identification, along with signatures on required forms.
Verify appropriate account information to determine insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
Assist patients with forms required for regulatory and billing needs, scan paperwork, and educate patients about financial assistance.
Request payments for current and past medical services and receive and process payments according to applicable procedures.
Stay current on role responsibilities and updates by reviewing communications and dashboards, monitoring work queues, attending clinic or service-line meetings, and reviewing emails each shift.