Patient Service Representative (Rehab, Therapy) - Per Diem
About The Position
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut, offering services across a continuum of care including acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and community settings. They have over 30 outpatient locations with various specialists and are known for high quality, customer-focused outcomes. This position is for an Outpatient Rehab Clinic in Monroe, CT, which is connected to a Hartford Healthcare Urgent Care center. The clinic is part of a multidisciplinary team dedicated to improving patient health. The Patient Service Representative ensures operational efficiency and a positive patient experience through professional customer service, handling tasks such as scheduling, pre-registration, registration, insurance verification, and authorization. The role involves secretarial, billing, and clerical duties, including using the EMR for appointments and charges, coordinating referrals, preparing paperwork, collecting patient information, answering phones, and providing administrative support. Understanding of Rehab procedures and patient history requirements is necessary.
Requirements
- High school diploma or equivalent required
- 1-2 years in medical or healthcare office
- knowledge of healthcare terminology, insurance authorization, and benefits.
- Proficiency in healthcare terminology and billing practices
- experience with obtaining authorization and benefits.
Nice To Haves
- Associates' or Bachelor’s degree in a clinical or business field preferred
- Bilingual (highly preferred)
Responsibilities
- Greets and registers arriving patients, completes registration forms and verifies insurance.
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
- Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
- Collects co-payments and office charges as needed and explains office payment billing policies to patients.
- Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
- Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
- Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
- Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
- Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
- Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
- Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.
Benefits
- competitive benefits program designed to ensure work/life balance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
