Patient Service Representative (Schedule: Mon-Tue-Thu 6:45am-5pm, Fri 6:45am-12:30pm)

Forefront Dermatology•Spring Valley Township, OH

2d•Onsite

About The Position

The Patient Service Representative supports clinic operations by managing patient check-in, updating patient and insurance information, handling a multi-line phone system, maintaining medical records, and collecting co-pays and cash payments. The role also involves opening and closing duties, appointment scheduling and follow-up, electronic health record tasks, office supply orders, cosmetic product tracking and sales, mail distribution, and preparing for the next day’s appointments. The position is based at the Centerville clinic. The schedule is Monday, Tuesday, and Thursday from 6:45 a.m. to 5:00 p.m., and Friday from 6:45 a.m. to 12:30 p.m. The employer offers access to health, dental, and vision insurance, a health savings account with a $500 matching contribution, PTO and holiday pay eligibility, retirement contributions and other benefits. Some insurance benefits are limited to full-time employees.

Requirements

High school diploma or equivalent.
Proficient in basic computer functions.
Ability to learn new software quickly.
Excellent customer service, communication, and organizational skills.
Ability to operate standard office equipment.
Attention to detail.
Ability to multitask, prioritize appropriately, and work well both individually and as part of a team.
Ability to respond positively to constructive feedback and direction from supervisors.
Professional appearance and manner at all times.
Friendly, cheerful, tactful, and polite demeanor, with compassion and care in dealing with others.
Ability to maintain confidentiality of information.

Nice To Haves

At least 1 year of recent medical office experience or experience in a similar capacity.
Ability to type a minimum of 40 words per minute.

Responsibilities

Perform opening and closing clinic duties.
Greet patients, check them in for appointments, and verify insurance.
Scan documents into the electronic health record.
Keep the waiting area and reception counter tidy throughout the day.
Check schedules for added, canceled, and no-show appointments throughout the day.
Schedule follow-up appointments as needed.
Respond to designated tasks in the electronic health record.
Order clinic office supplies.
Sell and track cosmetic products.
Distribute mail.
Prepare for the next day's scheduled appointments.
Update patient personal and insurance information, handle a multi-line phone system, maintain medical records, and collect co-pays and cash payments.

Benefits

Access to health, dental, and vision insurance.
Health Savings Account with a $500 matching contribution.
Eligible for PTO and holiday pay.
Company-paid life insurance and long-term disability insurance for full-time employees.
Access to voluntary short-term disability insurance for full-time employees.
Access to additional life insurance.
Eligibility for Accident and Critical Illness Insurance, Hospital Indemnity, and Cancer Guardian.
401(k) with employer contribution.
Profit sharing.
Employee discounts.