Patient Service Representative
Four Rivers Community Health Center•Rolla, MO
•Onsite
About The Position
A nonexempt, clerical position responsible for making appointments for patients following medical/Dental practice procedures. Tasks may be integrated into another position.
Requirements
- High school diploma.
- Minimum one year of experience in an appointment scheduling position, preferably in a medical/Dental practice setting.
- Knowledge of medical/Dental practice protocols related to scheduling appointments and health insurance.
- Knowledge of computerized scheduling systems.
- Knowledge of customer service principles and techniques.
- Skill in communicating effectively with physicians/clinicians about scheduling preferences.
- Skill in maintaining master appointment schedule via manual or computerized means.
- Skill in producing reports about appointment patterns as needed.
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
- Ability to analyze situations and respond appropriately.
- Proficiency with computer hardware and software, as well as telephone.
Responsibilities
- Schedules appointments for patients either by phone or in person.
- Schedules after-hours/one-day appointments following walk-in protocols.
- Uses electronic medical record program to match physician/clinician availability with patient's preferences in terms of date and time.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Collects patient demographic information (i.e., address, income verification, ID) and other paperwork as needed.
- Explains financial requirements to the patient and collects co-pays.
- Balances cash drawer daily.
- Demonstrates understanding of HIPPA and protects patient information.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
