Patient Service Representative- Powell Primary Care Associates

Central Ohio Primary Care•Powell, OH

1d•Onsite

About The Position

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. The role ensures patients have a positive experience during their visit, whether in-person, telehealth, and/or over the phone. It involves regular communication with clinical staff to ensure patient and office needs are met, and collaboration with the team to create a positive patient experience. Responsibilities include greeting patients, completing check-in procedures, registration, data entry of patient information, insurance verification, and collecting payments. The role also handles answering phone calls and email inquiries, directing or escalating them as needed, and contacting patients for appointment reminders or scheduling. Additionally, it involves completing various clerical tasks such as distributing mail, filing, scanning, data input, managing electronic fax inboxes, and providing general support to office personnel. Ensuring the confidentiality of patient data and staying up-to-date with HIPAA regulations is crucial.

Requirements

High School diploma or GED
Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
Strong organizational and written communication skills;
Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
Ability to work independently and in a team environment; and able to lead by example;
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Nice To Haves

1 year of administrative experience in a healthcare related setting

Responsibilities

Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
Collect copays, deductibles and/or outstanding balances.
Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
Ensure confidentiality of patient data and stay up to date with HIPAA regulations.