Patient Service Representative - Mercy Clinic Aurora

Mercy•Aurora, CO

2d•Onsite

About The Position

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Requirements

High school diploma or equivalent.
New hire must attend Clinic Core Front Desk Training through Clinical Education.

Nice To Haves

One year of applicable medical office experience.

Responsibilities

Greets, instructs, directs and schedules patients and visitors.
Performs a variety of clerical duties for physicians and clinic staff.
Retrieves insurance and patient information.
Provides forms for tests or interoffice communications and secures signatures as needed.
Enters new and established patient information into the computer.
Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
Monitors and revises physician schedules as appropriate.
Performs patient care activities within the scope of data entry/processing and patient account functions.
Establishes payment plans and collection of payments.
Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.