Patient Service Representative

TEKsystems•Hartford, CT

13d•$18 - $18•Remote

About The Position

Our client, a reputable healthcare company, is hiring for a fully remote Patient Service Representative! One of our clients, who delivers home health solutions, in partnership with payers and providers, is seeking remote patient service coordinators to join their growing team. The Patient Service Rep is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met. Makes outbound calls to patients recently discharged from the hospital to schedule an initial assessment with the Nurse Coach. Responsible for servicing patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches. Understands that timely and accurate documentation is critical to the success of CareCentrix. Provides non-clinical issue resolution and escalation of an issue to management when appropriate. Participates in and contributes to performance and process improvement activities. Responsible for speaking with physicians and coordinating in-home care for the patient. Anticipates and provides feedback when implementing process changes and raises opportunities to leadership ensuring compliance to policies, legal requirements and regulatory mandates.

Requirements

1+ years of Call Center experience is REQUIRED
Sales/Outreach Experience and/or High-Volume Customer Service
Must be available to work an 8-hour shift, in a call center, stationary environment
Must be available to work weekends
Must meet internet speed requirements (will be tested) / Confidential workspace
High School Diploma or equivalent

Nice To Haves

Experience within Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, medical billing/coding or RELATED FIELD)

Responsibilities

Reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach.
Meeting and or exceeding weekly patient contact and engagement metrics.
Monitoring and supporting clinicians to ensure service levels and requirements are met.
Making outbound calls to patients recently discharged from the hospital to schedule an initial assessment with the Nurse Coach.
Servicing patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches.
Timely and accurate documentation.
Providing non-clinical issue resolution and escalation of an issue to management when appropriate.
Participating in and contributing to performance and process improvement activities.
Speaking with physicians and coordinating in-home care for the patient.
Anticipating and providing feedback when implementing process changes and raising opportunities to leadership ensuring compliance to policies, legal requirements and regulatory mandates.