Patient Service Representative
About The Position
The Patient Services Representative takes care of the beginning and end of the appointment process for the patient. This position is vital to giving the patient the proper service and treatment they deserve as soon as they walk into our facility. In this role, the Patient Services Representative represents Acton Medical Associates, P.C. in a professional and courteous manner, greets the patient, verifies insurance, confirms patient demographics, accepts co-payments and makes follow-up appointments if necessary. These are just some of the important responsibilities the Patient Services Representative has to ensure our patients enjoy the best healthcare experience possible. This position requires excellent communication, phone and computer skills and the ability to multi-task.
Requirements
- High school education or general degree (GED) or 1+ years related experience in the medical field or equivalent of education and experience
- Medical receptionist experience and/or background. Public contact experience may be substituted
- Excellent communication, phone and computer skills
- Ability to multi-task
Responsibilities
- Works full time, on site, to support the needs of the department and of AMA-PC
- Maintain a high level of professionalism and provide excellent patient servicing
- Ensure that all necessary paperwork is ready for the day’s appointments
- Verify the patient’s demographic information; check and scan insurance cards. Confirm that HIPAA information is filled out properly and up to date
- Collect and correctly post co-payments to the patient’s account. Balance deposit daily
- Schedule urgent care/same day and future appointments according to the physician protocols
- Check patient’s insurance eligibility for all same day appointments prior to their arrival using the necessary web sites
- Confirm all patient appointments according to the automated call report provided to each floor
- Schedule appointments and enter referral requests from patient calls, the patient portal and faxes received from physician offices
- Process referrals and obtain prior authorizations for MRIs and CT scans per insurance requirements
- Comply with HIPAA & PHI (Protected Health Information) Regulations at all times
- Other duties as assigned by the Patient Services Manager or Supervisor
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
