Patient Service Representative Physician Practice
About The Position
Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.
Requirements
- High School Diploma/GED
- 1 year Customer Service Required
- 1 year Healthcare
- Worked at least one year as a medical receptionist, scheduling patients, checking patients in & out.
Nice To Haves
- EPIC experience a plus
Responsibilities
- Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
- Collect patient payments; applies payments and adjustments to patient accounts
- Balance daily encounter forms and cash drawers
- Additional daily administrative tasks based on practice specialty
Benefits
- Professional development opportunities
- Enhanced benefits package with a pay structure to reward experience and expertise
- Consistent day shift schedule and observed holidays off work
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
