Patient Service Representative (Opening Shift) - Penobscot Community Health Center
About The Position
PCHC’s Penobscot Community Health Center is seeking a Patient Service Representative (PSR) who is a compassionate problem-solver, thrives in fast-paced settings, and leads with kindness. The ideal candidate will bring positivity, professionalism, and a commitment to stellar customer service. As a PSR, the individual will be the first friendly face patients see, playing a key role in creating a welcoming and respectful experience that aligns with PCHC's mission to provide care for all. The role involves ensuring every patient feels seen, supported, and heard, from check-in through coordination with clinical teams.
Requirements
- Strong customer service skills
Nice To Haves
- High school diploma or equivalent preferred
- Completion of Medical Terminology course preferred
- Two years of experience in medical office setting preferred
Responsibilities
- Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
- Acts as first point of contact for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
- Is a welcoming and helpful presence to patients, both in-person and on the phone.
- Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
- Responsible for informing patients of any financial responsibility and collecting as appropriate.
- Understands PSR role as it relates to the revenue cycle process.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on processes for records, referrals, billing, insurance, and our sliding fee application.
- Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with administrative and clinical teams to identify ways to improve patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
