Patient Service Center Representative

ALBANY AREA PRIMARY HEALTH CARE, INC. • Leesburg, GA

1d • Onsite

About The Position

The Patient Service Center Representative plays a critical role in ensuring a seamless and positive experience for patients interacting with healthcare facilities. This position is responsible for managing patient accounts, scheduling appointments, and providing timely and accurate information to patients and healthcare providers. The representative acts as a primary point of contact, addressing inquiries and resolving issues efficiently while maintaining patient confidentiality and compliance with healthcare regulations. By utilizing strong communication and computer skills, the role supports the operational efficiency of the patient service center and contributes to overall patient satisfaction. Ultimately, this position helps bridge the gap between patients and healthcare services, facilitating smooth administrative processes and fostering trust in the healthcare system.

Requirements

• High school diploma or equivalent.
• Proven experience in patient account management or a related administrative role within healthcare.
• Proficiency in computer systems and software relevant to healthcare administration.
• Excellent verbal and written communication skills.
• Ability to use headphones and manage multiple phone lines effectively.

Nice To Haves

• Associate degree or higher in healthcare administration or related field.
• Experience with electronic health record (EHR) systems.
• Familiarity with medical terminology and insurance processes.
• Customer service experience in a healthcare setting.
• Bilingual abilities to support diverse patient populations.

Responsibilities

• Manage patient accounts by accurately entering and updating patient information in the healthcare system.
• Schedule, reschedule, and confirm patient appointments while coordinating with healthcare providers to optimize scheduling efficiency.
• Answer incoming calls using headphones, addressing patient inquiries, providing information about services, and resolving concerns promptly.
• Verify patient insurance information and assist with billing inquiries to ensure accurate account management.
• Maintain strict confidentiality of patient records and comply with all healthcare regulations and organizational policies.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees