Patient Service Representative - Evaluation & Treatment Center
About The Position
Do you have a passion for helping others and a knack for organization? The Evaluation & Treatment Center is seeking a Patient Service Representative to support our front desk operations and provide a welcoming, efficient, and compassionate experience for every patient. Learn more about the program here: https://www.olvhs.org/etc Benefits & Perks: Paid Holidays Additional Paid Time Off (PTO) Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: https://studentaid.gov/manage-loans/forgiveness-cancellation) Casual dress code Health, dental & vision insurance options Free dental insurance Paid Employer sponsored life insurance. Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes Up to $180 annual gym reimbursement Take advantage of our Dental & Outpatient Mental Health services while working Employee referral program Pay Range: $18.00-$23.00/hour Hourly Rate based on relevant years of experience Job Summary: The Baker Victory Healthcare Center provides high quality care to our patients. The Patient Service Representative will perform front desk responsibilities related to the check-in, check-out, insurance verification, scheduling of patients, and preparing the office for next day’s patients.
Requirements
- Customer skills
- Communication skills
- Computer skills
- High School Diploma (Associate’s Degree preferred)
- 1-2 years of administrative experience, medical office experience preferred
- NYS Driver’s License
- New Hire Orientation
- Strength: Sufficient to assist with lifting and transferring a patient, and perform CPR
- Mobility: Sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas.
- Hearing: Sufficient to hear through the stethoscope to discriminate sounds; to hear cries for help; to hear alarms on equipment and emergency signals; and various overhead pages.
- Vision: Sufficient to make physical assessments of patients and equipment.
Responsibilities
- Maintains a neat and orderly work environment, answering phones, scheduling and confirming appointments, collect appropriate demographic and insurance information from patient or representative; demonstrates friendly, courteous attitude in all communications.
- Using the availability provided by Evaluation and Assessment Specialists, schedules staff to conduct evaluations/assessments.
- Performs administrative duties such as copying correspondence, insurance cards, preparing mailings and the collection and distribution of mail and messages.
- Ensures accurate data entry.
- Managing patient insurance verifications utilizing other 3rd party payer portals verification systems.
- Operating computer using practice management software, internet and other vendor related programs.
- Check patients in and out.
- Runs daily reports consistent with the needs of the center
- Verifies and analyzes insurance plans, benefits, coverage and updates insurance master in software.
- Communicates appropriate and relevant information to Healthcare Center team.
- Reviews patient accounts and evaluates balances owed; negotiates payment terms collecting outstanding balances prior to next scheduled visit/treatment
- Requests, verifies, and scans prior authorizations/referrals
- Stays abreast of plan coverage changes educating team members
- Coordinates scheduling efforts with department professionals
- Provides follow up notification to patient on approval or denial of coverage; schedules approved procedures
- Post payments and denials
- Utilizes denial reports to assess root causes of claim denials monitor denials for frequency, eligibility, clinical; takes necessary action to correct denial and allow for resubmission. and shares findings with all department stakeholders
- Monitors specific frequency denials and keeps practice leadership informed
- Serves as a Liaison between patient, healthcare professional, and financial team
- Maintains accurate and timely review of clinical documentation against posted charges; engages provider to mitigate documentation and coding errors
- Reconciles daily schedules and charges
- Creates electronic claim for submission to 3rd party payors
- Generates daily reports documenting the history of the daily department clinical documentation activities
- Any other duty as assigned by your Supervisor.
Benefits
- Paid Holidays
- Additional Paid Time Off (PTO)
- Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program
- Casual dress code
- Health, dental & vision insurance options
- Free dental insurance
- Paid Employer sponsored life insurance
- Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
- Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes
- Up to $180 annual gym reimbursement
- Take advantage of our Dental & Outpatient Mental Health services while working
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
