Patient Service Representative (Opening Shift) - Penobscot Community Health Center

Penobscot Community Health Care • Bangor, ME

1d • Onsite

About The Position

PCHC’s Penobscot Community Health Center is seeking a Patient Service Representative (PSR) who brings positivity, professionalism, and a commitment to stellar customer service. As a PSR, you’ll be the first friendly face patients see—and a key part of creating a welcoming, respectful experience that reflects our mission to provide care for all. From check-in to coordination with clinical teams, your work helps ensure every patient feels seen, supported, and heard. The role involves providing high quality customer service, acting as the first point of contact for patient care and schedule matters, liaising between patients and clinical teams, and being a welcoming presence in-person and on the phone. The PSR completes patient registration, informs patients of financial responsibility, collects payments, and accurately schedules appointments. They are also educated on processes for records, referrals, billing, insurance, and sliding fee applications, answering patient inquiries to streamline processes and reduce clinical team workloads. Collaboration with administrative and clinical teams to identify ways to improve patient experience is also a key aspect.

Requirements

• High school diploma or equivalent preferred
• Strong customer service skills

Nice To Haves

• Completion of Medical Terminology course preferred
• Two years of experience in medical office setting preferred

Responsibilities

• Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
• Acts as first point of contact for matters pertaining to our patient care and schedule.
• Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Is a welcoming and helpful presence to patients, both in-person and on the phone.
• Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PSR role as it relates to the revenue cycle process.
• Accurately schedules appointments following protocol and guidelines provided.
• Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Collaborates with administrative and clinical teams to identify ways to improve patient experience.

Benefits

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees