Patient Service Representative Physician Practice

Franciscan Alliance, Inc. • Crown Point, IN

1d • Onsite

About The Position

Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Requirements

• High School Diploma/GED
• 1 year Customer Service
• 1 year Healthcare

Responsibilities

• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance
• Work within an electronic medical records system
• Collect patient payments; applies payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

Benefits

• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise
• Consistent day shift schedule and observed holidays off work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED