Patient Service Representative - Health Centers - Full-Time

Erlanger Health System•Chattanooga, TN

22h•Onsite

About The Position

Responsible for accurate and timely registration of COVID-19 and all other Health Center patients. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation. Responsible for accurate and timely registration of COVID-19 and all other medical patients. Must obtain/witness consent for treatment and reimbursement. Post charges, make deposits, verify insurance, collect money and payments, and maintain daily reconciliation list.

Requirements

High school graduate or GED
Minimum of two years experience in business setting requiring customer interface.
Previous clerical experience.

Nice To Haves

Previous hospital admitting and/or business office experience desired.

Responsibilities

Accurate and timely registration of COVID-19 and all other Health Center patients.
Coordinate care for patients.
Support patients/families/caregivers in self-management, self-efficacy and behavior change.
Manage the practices' patient population.
Participate in the practice's quality improvement process and performance evaluation.
Obtain/witness consent for treatment and reimbursement.
Post charges.
Make deposits.
Verify insurance.
Collect money and payments.
Maintain daily reconciliation list.