Patient Service Representative/Surgical Scheduler

Summit Health CityMD•Forest Hills, NY

1d•Onsite

About The Position

VillageMD is a physician-led, patient-centric network dedicated to simplifying health care and providing connected care. Their network includes primary, multispecialty, and urgent care providers serving millions of patients through various operating companies like Village Medical, Summit Health, and CityMD. Joining the team means becoming part of a compassionate community focused on improving healthcare outcomes and reducing costs through value-based care, integrated applications, population insights, and staffing expertise. The Patient Service Representative/Surgical Scheduler role is responsible for greeting patients and families, scheduling appointments, and coordinating hospital and ambulatory admissions/procedures. Key duties include managing telephone calls, processing referrals, preparing and maintaining patient charts, reconciling encounters, monitoring office supplies, and performing general clerical tasks. The position requires strict adherence to confidentiality policies and the ability to foster positive working relationships with medical staff.

Requirements

High School Graduate or GED required.
Heartsaver within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Must have excellent interpersonal and customer service skills.
Must have accurate computer data entry skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.

Nice To Haves

Associate Degree preferred.
Previous PSR experience preferred.
Previous office experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures.
Ensure appropriate action was taken in a timely manner.
Answer the telephone promptly and dealing with callers needs imperiously.
Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.
Demonstrates appropriate telephone etiquette.
Schedules future appointments, tests, and completes referrals as ordered by the physician.
Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.
Prepares charts for new patients assuring all required forms are placed appropriately in the chart.
Converts from temporary to permanent record before close of the day.
Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment.
Prints minimal medical records information needed from electronic record if chart is not available.
Reconciles encounters daily according to policy and guidelines.
Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
Performs various clerical duties including faxing, photocopying, filing and mailings.
Obtains, verifies and updates patient information; maintains confidentiality according to policies.
Accurately completes any/all necessary forms for the patients.
Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room.
Establishes and maintains a positive working relationship with physicians and nursing staff.
Protects the privacy and confidentiality of patients and employees.
Communicates any problems, equipment concerns or issues promptly to the Nurse Manager.
Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.
Arranges for specialty equipment/ services.
Interacts with outside vendors / contracted services.
Demonstrates understanding of submission of necessary documents for hospital.
Verbalizes procedure for collection of pre-admission testing data.
Demonstrates a working knowledge of insurance and pre-certification requirements.
Arranges types and distributes schedule.
Maintains office supplies and equipment.
Provides training to other office staff.
Logs surgical procedures.
Maintains scheduling system.
Demonstrates working knowledge for rescheduling and canceling procedures.
Verbalizes customer service skills to alleviate patient anxiety.
Demonstrates customer service skills when communicating with peers.
Collates and submits information.
Communicates repair orders to appropriate personnel.
Demonstrates good judgment in scheduling procedure to increase physician productivity.
Demonstrates understanding of fire safety and emergency procedures.
Other job duties as required.