Patient Service Representative/Surgical Scheduler

Cayuga Health System • Ithaca, NY

8d • $19 - $23 • Onsite

About The Position

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. Surgical Scheduler is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Requirements

• High School diploma or equivalent
• Excellent customer service and problem solving ability
• Ability to think through potential solutions to issues
• Good time management and prioritization skills
• Good computer skills - Epic and Microsoft Office are utilized

Nice To Haves

• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Responsibilities

• Schedule surgical procedures in OR and responsible for making sure everything is obtained for scheduled procedure
• Back up to prior authorization for surgeries
• Check in patients upon arrival
• Verify/Update patient demographics
• Obtain & Scan insurance cards; verify insurance eligibility
• Obtain signatures on required forms (HIPAA, etc.).
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders.
• Take messages or triage phone calls
• Schedule patient appointments
• Maintain provider schedule utilization
• Check out patient
• Responsible for daily cash out
• Scrub provider schedules, ensure patients are re scheduled when provider is out on PTO, OR time is released, providers are not double booked

Benefits

• competitive compensation
• comprehensive employee benefits programs
• opportunity to explore and build a career in healthcare through our many professional development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED