Patient Service Representative Supervisor

American Health Imaging • Huntsville, AL

1d • Hybrid

About The Position

American Health Imaging is actively searching for a Patient Service Representative Supervisor to join our team in Huntsville and Madison, Alabama. This role requires the willingness to travel between the Huntsville and Madison centers as business operations require. The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing their duties. These duties include interviewing patients and/or families to obtain demographic and financial information, scheduling and confirming appointments, verifying insurance, explaining financial responsibility, and collecting same-day payments.

Requirements

• 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• High School Diploma or equivalent required.
• Excellent customer service skills

Nice To Haves

• Experience in Authorizations and Insurance Verification

Responsibilities

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

Benefits

• Monthly Bonus Opportunity
• Medical, Dental, Vision, Life Insurance & Pharmacy Plans (with Benefits effective first day of the month following your hire date!)
• 401(k) with employer contribution
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED