(PSR) Patient Service Representative - Specialist

New Horizon Family Health Services • Greenville, SC

7d • Hybrid

About The Position

Under the direct supervision of the Practice Manager or Program Coordinator, the PSR Specialist confers with incoming and outgoing patients/visitors, assisting them as needed at all New Horizon sites. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position maintains accuracy from start to finish of the registration and payment collection process. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

Requirements

• Minimum of a high school diploma or equivalent
• Working knowledge of an Electronic Health Record (EHR)
• Customer service experience.
• Two (2) years experience in a medical office or other healthcare facility setting

Nice To Haves

• Medical Office Training Certificate or other relevant education

Responsibilities

• Assists newly hired PSRs to develop their skills while adapting to established organizational procedures and healthcare regulations that support high-quality patient interactions.
• Responsible for training and developing staff in the effective use of the approved EHR system across both primary care and dental sites.
• Expected to participate in, and work with the HR Director and Practice Management Director in staff development programs required by NHFHS and area of practice.
• The PSR Specialist will assist with designing, delivering, and maintaining training programs for new and existing PSRs. The PSR Specialist is responsible for training PSRs on patient intake, appointment scheduling, registration, and check-in/check-out procedure.
• The PSR Specialist will provide refresher training and updates when processes, systems, or policies change.
• The PSR Specialist shall perform a variety of tasks and related duties as required and outlined in the New Horizon Family Health Services, Inc. Patient Service Representative Position Description.
• The PSR Specialist will be expected to cover all New Horizon sites based on coverage needs.
• Must obey all established safety and driving / transportation rules and requirements before, during and after traveling to various sites.
• Performs services on an assigned basis at places and times as directed by the supervisor and Practice Manager at each site.

Benefits

• Annual Leave
• Sick leave
• Up to 12 Paid Holidays plus your birthday
• Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
• Continuing education courses through SC AHEC
• Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Accident and Critical Illness Coverage
• 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED