Patient Service Representative Specialist - Endocrinology - Bloomington - Medical Hills

Christie Clinic•Bloomington, IL

1d•$16 - $22•Onsite

About The Position

Christie Clinic's department of Endocrinology in Bloomington is seeking a full-time Patient Services Representative Specialist at the Medical Hills clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements. Duties include acting as a liaison between patients and medical staff. Other duties include greeting patients, reviewing and updating demographic and insurance information, collecting copayments and prepayments at the time of service, scheduling and rescheduling appointments, and answering phones.

Requirements

High School Diploma or equivalent

Nice To Haves

Experience in a medical office setting

Responsibilities

Greet patients and visitors in an efficient, professional, and courteous manner.
Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
Provide a check-in process for patients for multiple departments.
Collect Copayments and Prepayments.
Verify and update necessary demographic and insurance information.
Maintain provider schedules.
Keep a neat and orderly work and lobby area.
Maintain relevant office supplies for department effectiveness.
Schedule referral visits, tests, labs, and appointments, as requested.
Ensure patient completes all paperwork pertaining to the office visit, including insurance information, etc., prior to the patient seeing the provider.
Post any payments, including co-payments, payments toward account balances, collections, etc.
Change the financial class for charges on a patient’s account that need to be filed to update insurance.
Maintain and balance the payment drawer at the end of the day, including cash, checks, and charges.
Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.
Work on in-basket and work queues.
Assist with obtaining prior authorizations/necessary paperwork for patients.
Participate in departmental huddles.
Perform related work as required.