Patient Service Representative - Ortho/Podiatry
About The Position
Under general supervision and according to established policies and procedures, provides front desk coverage. This includes answering incoming calls, scheduling appointments, greeting and checking out patients, registering new patients in EPIC, scheduling laboratory and off-site diagnostic tests requested by physician, and verifying insurance eligibility and interpreting covered benefits. Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system. This role also involves clinic set-up, chart prep, working the Referral Work-Queue, and other office support tasks. The position requires flexibility in hours and locations, including traveling to different offices to support Providers as needed.
Requirements
- High School Diploma or GED required
- Keyboard and computer skills
- A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location.
- If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
Nice To Haves
- A minimum of three months previous business office OR healthcare based experience
- Previous insurance, managed care, and integrative medicine experience preferred
- Medical terminology or coding experience
- Bilingual Spanish helpful, but not required
Responsibilities
- Answers incoming calls
- Schedules appointments
- Greets/check out patients
- Registers new patients in EPIC
- Schedules laboratory and off-site diagnostic tests requested by physician
- Verifies insurance eligibility and interprets covered benefits
- Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in computer system
- Clinic set-up
- Chart Prep
- Working the Referral Work-Queue
- Other office support tasks
- Works the needs the Clinic, which includes being flexible on hours and locations traveling to if asked
Benefits
- Premium pay for eligible employees
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
