Patient Service Representative II

University Hospitals • Westlake, OH

4d • Onsite

About The Position

This position is located within the Pediatric Physical Therapy department. The primary responsibilities include accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. This role requires maintaining professional interpersonal skills with patients, physicians, and co-workers, and supporting department operations. The position also demonstrates leadership abilities by resolving issues, monitoring schedules, assisting staff/patients, and ensuring effective/efficient departmental workflow. Additional responsibilities include performing other duties as assigned and complying with all policies and standards. Specific duties will be provided during orientation. The role requires adherence to all requirements for safely and securely maintaining Protected Health Information (PHI) for patients, with annual training, the UH Code of Conduct, and UH policies and procedures in place to address the appropriate use of PHI.

Requirements

• High School Equivalent / GED
• 1+ years experience as PSR-1.
• Customer service experience, preferably in the medical field.
• Typing skills – 30 wpm.
• Excellent verbal/communication skills.
• Detail oriented.
• Basic computer knowledge.
• Demonstrates effective leadership, organizational, written, and oral communication skills.

Nice To Haves

• ICD9 coding and medical terminology proficiency
• Certified Healthcare Access Associate (CHAA)

Responsibilities

• Accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED