Patient Service Representative II - SOCCI Physician Support (Cancer Center Surgical Oncology)

Cedars-Sinai•Los Angeles, CA

31d•$25 - $39•Onsite

About The Position

Cedars-Sinai has a reputation for excellence, having received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. They were also awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row, recognizing outstanding employee engagement. Cedars-Sinai offers an outstanding benefit package and competitive compensation, and was voted #1 in California by U.S. News Best Hospitals. The Patient Service Representative II (PSR II) provides clerical and administrative support, handles high-volume patient coordination, and complex scheduling in licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross-trained to cover multiple providers and serves as a resource.

Requirements

High school diploma or equivalent required.
Minimum of two (2) years of experience in a medical office or clinic setting.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience with electronic health records (EHR) systems.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to multitask and work in a fast-paced environment.
Knowledge of medical terminology and insurance verification processes.

Nice To Haves

Associate's degree or higher.
Experience with Epic or similar EHR systems.
Bilingual in Spanish and English.

Responsibilities

Answering and triaging calls, directing to appropriate individuals or departments.
Scheduling and authorization for appointments, surgeries, and ancillary services.
Perform insurance verification functions.
Process and track all incoming and outgoing referrals.
Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.
Assist in all work assignments.