Patient Service Representative II

Silver Cross Hospital•Crest Hill, IL

3d•Onsite

About The Position

Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Requirements

High school diploma required
Prior experience and in-depth knowledge of insurance preferred
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Ability to use personal computers and select software applications

Nice To Haves

Associate or Bachelor's degree preferred

Responsibilities

Coordinating all after visit activities
Collection, review and update of all practice-specific forms
Printing of the After Visit Summary (AVS)
Communicating of payment policies regarding amounts due for current services and prior balances
Collection of payments
Assistance with scheduling follow-up appointments and procedures
Ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance