Patient Service Representative II PRN

Solaris Health Holdings LLC•Dearborn, MI

34d•Onsite

About The Position

Michigan Institute of Urology is looking for a motivated and reliable individual to join their team in a high-impact, flexible role at their Dearborn office. This opportunity is suitable for medical office veterans or individuals with a strong background in customer service and administration looking to grow in the healthcare field. The role is PRN (As-Needed), typically requiring 16–32 hours per week, and is vital for providing essential coverage and support during staff leaves or high-volume periods. The position is based exclusively at the Dearborn Office and involves flexible weekly hours based on clinic needs and staff coverage requirements, with standard clinic hours being Monday – Friday, 8:00 AM – 5:00 PM. This role serves as a key resource for the front-office team, supporting smooth office flow, resolving patient inquiries, and applying skills in patient registration, insurance verification (HMO, PPO, Medicare), and seamless scheduling. The Patient Service Representative II ensures the highest level of customer service and care, is knowledgeable in non-clinical support, and acts as a resource to other patient services staff on complex issues. They coordinate clerical tasks such as answering phones, greeting patients, and scheduling appointments, and manage the intake and checkout process including registration, scanning, filing, and collecting payments. They may also process referrals and charge entries, ensuring all procedures are followed for a seamless patient experience.

Requirements

Experience in a medical office, general administration, or high-level customer service.
Ability to learn and master registration and scheduling systems.
A calm, proactive, and friendly approach to patient care and team collaboration.
Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
High School Diploma or equivalent required.
Minimum of 2-3 years’ customer service experience required.

Nice To Haves

Some college work preferred.
Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.