Patient Service Representative II- Medical

Western North Carolina Community Health Services • Asheville, NC

11d • Onsite

About The Position

Western North Carolina Community Health Services (WNCCHS) is seeking a full-time Patient Service Representative II (PSR II) who is passionate about the patient experience. This role is primarily responsible for greeting patients and visitors, managing appointment check-in, registration, eligibility verification, co-payment collection, and check-out. The PSR II must communicate effectively and compassionately with diverse populations, ensuring a welcoming and sensitive environment.

Requirements

• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.

Nice To Haves

• At least one year in a medical office setting is preferred.
• Bilingual English/Spanish, or English/Russian, is highly desired.

Responsibilities

• Work at the front desk and serve as the primary greeter for patients and visitors.
• Create a welcoming environment for all individuals entering the facility.
• Assist patients with appointment check-in, registration, eligibility verification, co-payment collection, and check-out.
• Communicate with people of various diverse backgrounds.
• Ensure all patients are treated in a sensitive and compassionate way.

Benefits

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Up to Eleven (11) Paid Holidays
• Up to Two (2) Floating Holidays
• Biweekly accrued PTO (total of 156 hours 1st year, based on 40 hr work week)
• No weekends or holiday work required
• 403b Retirement Savings with Match
• Monthly Staff Meetings and Training
• Relias Learning Management System
• Continued Medical Education (CME) & Continuing Education (CEU)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED