Patient Service Representative (PSR) II - Oncology Clinic
About The Position
As a Patient Service Representative (PSR) II, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. Acts as a resource to patient services staff, resolving moderately complex patient concerns. Assists department leadership with orientation and training for patient services staff. About This Location: At Aurora BayCare Medical Center Cancer Center, you can count on our cancer experts to create a customized cancer care plan that helps you feel your best. We treat all cancer types, including neurologic cancer, breast cancer, lung cancer, prostate cancer and colorectal cancer. We offer a full range of services to prevent, diagnose and treat cancer with precision and compassion. Aurora BayCare offers complete care right in your backyard. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience in patient scheduling or registration.
- Experience handling difficult caller/customers/patients.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
- Acts as a resource to patient services staff, resolving moderately complex patient concerns.
- Assists department leadership with orientation and training for patient services staff.
Benefits
- Paid Time Off programs
- medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
