Patient Service Representative I

University Hospitals • Beachwood, OH

10h • Onsite

About The Position

This role is responsible for accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must utilize quality customer service techniques to ensure patient needs are met, and maintain professional interpersonal skills with patients, physicians, and co-workers. The position also supports department operations as needed and performs other duties as assigned, complying with all policies and standards. Specific duties will be provided during orientation. A critical aspect of this role is adhering to all requirements for the safe and secure maintenance of Protected Health Information (PHI) for patients, with annual training, the UH Code of Conduct, and UH policies and procedures in place to address the appropriate use of PHI.

Requirements

• High School Equivalent / GED
• Customer service experience preferably in the medical field. (Required)
• Typing skills – 30 wpm. (Required proficiency)
• Excellent verbal/communication skills. (Required proficiency)
• Detail oriented. (Required proficiency)
• Basic computer knowledge. (Required proficiency)
• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Nice To Haves

• 1+ years related experience as a Secretary/Receptionist
• ICD9 coding and medical terminology. (Preferred proficiency)

Responsibilities

• Accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Utilize quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians, and co-workers.
• Support department operations as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED