Patient Service Representative I

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C • Williamsburg, VA

3d • Onsite

About The Position

The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice. This role functions in a multi-disciplinary environment, requiring excellent customer service skills to ensure the timely delivery of patient services. The position involves greeting and assisting patients and customers efficiently and professionally, managing appointments, and handling administrative tasks related to patient check-in and check-out.

Requirements

• Knowledge of computer systems and applications.
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Pays strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.
• High school diploma or equivalent required.
• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs.
• Ability to grasp and hold up to 30 lbs.
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Nice To Haves

• One year experience in a medical environment, preferred.

Responsibilities

• Appointment scheduler on multiple telephone line system.
• Checking in patients for appointments and checking out patients at the end of appointments.
• Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
• Assure timely delivery of patient services.
• Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
• Verifying insurance.
• Collecting copays and balances.
• Perform other duties as requested by the Office Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED