Patient Service Representative I - Minimally Invasive Urology

Cedars-Sinai•Los Angeles, CA

4d•$25 - $34

About The Position

The Patient Service Representative I supports patient care by answering telephones, taking accurate messages, scheduling appointments, and managing patient referrals. The role requires professionalism, productivity, and positive interactions with patients. The representative also assists with registration and check-out, insurance verification, physician scheduling, correspondence, and general administrative tasks while following confidentiality and healthcare regulatory requirements.

Requirements

High school diploma or GED.
No license or certification required.

Nice To Haves

Associate degree or college diploma.
Six months of experience working with insurance companies and obtaining authorizations.

Responsibilities

Assist with patient check-in and check-out, ensuring required forms are completed and signed.
Collect copayments and verify insurance eligibility using a basic understanding of healthcare insurance benefits.
Accurately and promptly update patient demographic and insurance information in the CS-Link system.
Schedule and coordinate patient appointments under supervision, following scheduling protocols and selecting appropriate visit types in CS-Link while accommodating requests with an emphasis on customer service.
Assist with managing physician and provider schedules and handle patient and provider correspondence as directed.
Provide general administrative support, including answering and routing phone calls and managing medical records.
Coordinate and manage patient referrals and authorizations in accordance with healthcare regulatory standards and Cedars-Sinai Medical Center best practices.
Participate in departmental huddles and staff meetings.
Help maintain a clean and safe reception and waiting area.
Follow CSMC and HIPAA confidentiality guidelines while performing duties.