Patient Service Representative I - Riverton & Fairbourne WV - Full-Time

Granger Medical•Herriman, UT

1d•Hybrid

About The Position

Granger Medical Clinic has an immediate opening for a Full-Time (35-40 hours) Patient Services Representative at the Center for Breast Care at Riverton 3 days a week and possibly Fairbourne-West Valley 2 days a week. Candidate MUST be willing to travel to both locations in Riverton and West Valley. The ideal candidate will be confident, self-motivated and above all else compassionate, with the ability to manage a high volume of scheduling tasks in a fast-paced clinical environment. This role plays a critical part in ensuring patients are scheduled accurately and efficiently for imaging services, while also serving as a professional and welcoming point of contact. Strong communication skills and the ability to coordinate with providers, clinical staff, and patients are essential.

Requirements

Excellent customer service, communication, multi-tasking and organizational skills
Proficient typing and computer/keyboarding skills
Ability to manage complex scheduling workflows and prioritize urgent requests
Ability to work both independently and collaboratively
High School Diploma or equivalent REQUIRED
Customer service experience REQUIRED

Nice To Haves

Knowledge of medical terminology and imaging procedures preferred
Familiarity with insurance requirements, referrals, and prior authorizations preferred
Bilingual skills (Spanish preferred)
Previous experience in medical scheduling, radiology/imaging coordination, or healthcare office setting preferred
Experience with insurance verification and prior authorizations strongly preferred

Responsibilities

Schedule a variety of imaging procedures in accordance with provider orders and established protocols
Coordinate appointments by obtaining and verifying referrals, prior authorizations, and required documentation
Review orders for accuracy and completeness, ensuring appropriate imaging is scheduled
Communicate with patients to provide clear instructions regarding imaging preparation, arrival times, and expectations
Optimize imaging schedules to ensure efficient use of resources while maintaining quality patient care
Serve as a liaison between patients, providers, and clinical staff to resolve scheduling issues or questions
Answer incoming calls and respond to scheduling inquiries in a timely and professional manner
Verify and update patient demographic and insurance information to support accurate billing
Perform other administrative and clerical duties as assigned