Patient Service Representative I

Healthcare Outcomes Performance Company•Phoenix, AZ

11d

About The Position

This role is responsible for ensuring efficient and professional telephone communications, collecting payments and co-payments, and demonstrating courtesy and helpfulness towards patients and their families. The position involves scheduling various types of appointments, managing cancellations and reschedules, and confirming upcoming appointments. Additionally, the role includes escorting patients, preparing patient paperwork and charts, and verifying patient benefits and responsibilities. The Patient Services Representative is expected to demonstrate a commitment to organizational goals and attend all mandatory in-services and training.

Requirements

High school diploma/GED equivalent is required.
Minimum of six months experience as a medical receptionist.
Experience with customer service and multi-phone lines and knowledge of proper phone etiquette.
Understanding of HIPAA with the ability to maintain confidentiality of information.
Must demonstrate excellent patient care skills.
Basic typing and keyboarding skills, with a familiarity of computers and general office equipment.
Strong organizational and interpersonal skills.
Ability to understand basic medical terminology.
Ability to prioritize responsibilities and work independently as need

Responsibilities

Ensure efficient and professional telephone communications.
Collects payments and co-payments for all services at time of the patient’s exam.
Demonstrates courtesy and helpfulness towards patients and their families.
Scheduling Walk-in, STAT, and Same Day Appointments.
Cancelling/Re-Scheduling No Show and incomplete exams as well as confirming next day appointments.
Escorts and directs patients to dressing rooms and lockers for changing into exam gowns.
Prints out all patient paperwork and assembles patient’s charts on behalf of Rad Technologists.
Demonstrate cooperative, positive and professional patient care and customer service.
Demonstrates commitment to organizational goals.
Attend all mandatory in-services and training.
Verify and process patient benefits/responsibilities for upcoming appointments.
Confirm next day appointments.
Other duties as assigned