Patient Service Representative I (69760)

VARIETY CARE INC•Oklahoma City, OK

3d•Onsite

About The Position

The Patient Service Representative I is responsible for a variety of administrative and patient-facing duties within the Administration Department. This role involves managing patient check-in and check-out processes, scheduling appointments, handling patient information, processing payments, and ensuring the smooth operation of the front office. The position requires excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and a commitment to patient-centered care.

Requirements

High School Diploma or GED.
Legible handwriting.
Basic mathematic skills.
Ability to work with the public.
Ability to enter simple data and basic keyboarding knowledge.
Able to communicate with patients and staff.
Trustworthy handling confidential information.
Able to work in an active and stressful environment.
Able to work with difficult patients from time to time.
Able to lift a minimum of 25 pounds.
Able to sit for long periods of time.

Nice To Haves

One or more years of clerical experience.
One or more years of customer service experience.
Bilingual- English/Spanish.

Responsibilities

Answers telephones and schedules appointments.
Obtains and secures patient information, including financial and family details, insurance coverage, and DOB.
Updates patient information in electronic medical records.
Schedules appointments in electronic medical records.
Posts charges and payments at patient check-out.
Verifies and reminds patients of outstanding balances.
Accepts payments and secures daily collections.
Balances daily transactions.
Maintains order in the waiting area.
Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
Ensures office equipment is in good working order and reports any issues.
Accepts direction from the Practice Administrator or Physician.
Supports Variety Care’s accreditation as a Patient Centered Medical Home and commitment to providing Safe, Effective, Patient Centered, Timely, Efficient, and Equitable care.
Works with staff to achieve the goals of the “Triple Aim” of healthcare reform.
Embodies personal character, open and honest communication, high moral and ethical conduct, integrity, adaptability, and sound judgment.
Performs other duties as assigned.